Cancellation Policy

Cancellation Policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.

In the case of multiple goods ordered as part of a single order and delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, have taken possession of the last item.

To exercise your right of withdrawal, you must inform us (BR Commerce GmbH, Bahnhofstraße 19, 4563 Micheldorf, Austria, Tel.: 0043- 660-7914345, E-Mail: support@grillart.com) by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although it is not mandatory.

You can also exercise your right of withdrawal online at https://grillart.com/pages/wiederrufsbelehrung. If you use this option, we will immediately send you a confirmation of receipt of such a withdrawal on a durable medium (e.g., by e-mail) with information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which, after delivery, were inseparably mixed with other goods due to their nature.

General information

1. Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer possess the original packaging, please provide suitable packaging to ensure sufficient protection against damage in transit.
2. Please do not return the goods to us carriage forward.
3. Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.