You will receive an email as an order confirmation and can relax while waiting for your order to be delivered. 😊

We receive the order, send the request to our warehouse, and your package is packed. At the next daily collection, the package is shipped and delivered to you within 1-2 days. 📦

The following payment methods are accepted: PayPal, credit card,
Apple Pay, Amazon Pay, Bancontact, EPS, Google Pay, iDEAL, Shop Pay, Klarna
(Sofort) 

Our shop is verified and encrypted, so your data is
secure. Credit card information or other payment details are entered directly with the
provider, so we have no access to your
payment data. 🔐

Yes, of course! 😊 You will receive a proper invoice by email with
VAT listed separately, as well as a detailed breakdown of the
products you purchased.

We cover the return shipping costs for all items, except for B-stock. For B-stock items, the return shipping costs are to be borne by you.

For items that are not classified as B-stock, you have the option to return the package free of charge using the return label we send via email.

We only accept returns of items in unused condition and in their original packaging.

Simply send us an email at support@grillart.com. You will then receive a return label and can easily return your order. 🛫

For Germany and Austria, your purchase is shipped free of charge on orders over €30. 😊

The flat-rate shipping fee for purchases under €30 is €9.90 for Germany and Austria and includes statutory VAT.

For the rest of the world, a flat shipping fee of €14.90 is charged, with the exception of Cyprus, which is €39.90.

More detailed information can be found here: Shipping and Returns 

The products are usually shipped on the day of the order, or on the next working day at the latest. The package will be delivered to your address within 2–3 working days. 🏡 🚚