Shipping & Returns

Our shipping rates for the following countries:

  • Germany
  • Austria
  • Italy
  • Belgium
  • Denmark
  • Luxembourg
  • Poland
  • Slovakia
  • Slovenia
  • Hungary
  • Netherlands
  • Czech Republic

We offer free shipping to these countries for orders of €30.00 or more. For orders below €30.00, we charge a flat shipping rate of €9.90 including statutory VAT for these countries.

Switzerland and Liechtenstein

For deliveries to Switzerland and Liechtenstein, we charge a flat shipping rate of CHF 16.45 for orders up to a value of CHF 199.99.

For orders of CHF 200.00 or more, delivery is free of charge.

The shipping costs already include delivery, customs clearance, and all applicable customs duties. Therefore, you will not incur any additional customs costs upon delivery. The delivery time is usually 3 to 5 working days.

France

For deliveries to France, we charge a flat shipping rate of €8.99 for orders up to a value of €49.99.

For orders of €50.00 or more, delivery to France is free of charge.

Portugal and Spain

For deliveries to Portugal and Spain, we charge a flat shipping rate of €35.00, regardless of the order value.

Cyprus

For deliveries to Cyprus, we charge a flat shipping rate of €39.90.

 

Returns:

We cover the return shipping costs for all items, except for B-stock. For B-stock, the return shipping costs are to be borne by you.

For all items (except for items classified as B-stock), you have the option to return the package free of charge using the return label we provide via email. For B-stock, the costs of the return must be borne by you.

Simply send us an email at support@grillart.com. You will then receive a return label and can easily return your order. 🛫


Please note: Packages sent with postage due will not be accepted. Please contact us for return shipments.


If you have any problems with your order or any questions, please feel free to contact us via email at support@grillart.com. We will take care of your request immediately. 😊