Cancellation Policy
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period for goods is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.
In the case of multiple goods ordered as part of a single order and delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, have taken possession of the last item.
To exercise your right of withdrawal, you must inform us (BR Commerce GmbH, Bahnhofstraße 19, 4563 Micheldorf, Austria, Tel.: 0043- 660-7914345, E-Mail: support@grillart.com) by means of a clear statement (e.g., a letter sent by post or an e-mail) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
You can also exercise your right of withdrawal online at https://grillart.com/pages/wiederrufsbelehrung. If you use this online option, we will immediately send you a confirmation of receipt (e.g., by e-mail) on a durable medium, including information on the content of the withdrawal notice as well as the date and time of its receipt.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if the loss in value is due to handling of the goods that is not necessary for checking their quality, characteristics, and functioning.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal expires prematurely for contracts for the supply of sealed goods which, after their delivery, have been inseparably mixed with other items due to their nature.
General Notes
1. Please avoid damage or contamination of the goods. Please return the goods in the original packaging with all accessories and all packaging components to us. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure sufficient protection against transport damage using suitable packaging.
2. Please do not return the goods to us freight forward.
3. Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
